Hey, I’m Jordan Bell .

Service Desk Analyst

Computershare, Edinburgh

Sep 2023 – Present

• Delivered 1st & 2nd line support across Azure, Active Directory, Microsoft 365, Windows 10/11, VDIs, and company mobile devices.
• Supported a global user base across North America, Australia, EMEA, APAC, Hong Kong, and China.
• Handled onboarding and offboarding processes including account setup, access removal, and MFA resets.
• Managed ServiceNow tickets for password resets, account creation, access requests, and incident resolution.
• Configured shared mailboxes, permissions, and Outlook/Exchange settings for teams and departments.
• Managed access through Active Directory groups for applications, shared folders, and internal systems.
• Responded to outages by escalating to regional on-call teams and ensuring fast service restoration.
• Provided hands-on hardware support including laptop/desktop setup, troubleshooting, and new starter builds.
• Built and improved ServiceNow dashboards to track ticket volumes, team performance, and request metrics.
• Delivered support across phone, live chat, and email while maintaining high service standards.
• Assisted in training new team members and improving internal workflows and processes.

IT Analyst

CGI, Tweedbank

Jul 2022 – Jun 2023

• Provided IT support via ServiceNow across Microsoft 365, Azure, and Active Directory environments.
• Troubleshot authentication, device, and application issues for both on-site and remote users.
• Escalated complex incidents to higher-level teams while maintaining clear communication and tracking.
• Assisted with Office 365 setup, configuration, and troubleshooting for users.
• Supported rollouts of updates and new technologies, improving system reliability and performance.

Customer Service Advisor

HGS, Selkirk

Mar 2022 – May 2022

• Handled high volumes of customer queries while maintaining strong service standards and positive feedback.
• Accurately managed and updated customer data across internal systems and databases.
• Guided customers through COVID-19 testing services, ensuring correct bookings and outcomes.
• Developed strong communication, problem-solving, and customer support skills in a fast-paced environment.

Started My Tech Journey

Minecraft, Java & Bukkit API

2014

Started exploring how Minecraft servers, plugins, and custom websites were built. This sparked my interest in Java, the Bukkit API, and game-related development.

Worked on Minecraft Servers

Server Builds & Community Projects

2016

Began helping YouTubers and server teams build and manage Minecraft servers, while learning how to connect plugins, systems, and server features together.

Started Learning Web Development

HTML, CSS & JavaScript

2019

Started learning how websites were built using HTML, CSS, and JavaScript, while continuing to improve my plugin development skills.

Built Hands-On Hardware Skills

PCs, Laptops & Devices

2021

Started learning more about computer hardware by upgrading my own systems, replacing components, improving storage, and experimenting with operating systems.

Built My Own PC

Custom PC Builds

2022

Built my own gaming PC from scratch, then started helping friends choose parts and build systems that matched their needs and budgets.

Moved Into Home Servers

Proxmox, Networking & Automation

2023

Turned an old gaming PC into a home server running Proxmox, hosting Minecraft servers, custom plugins, and early home automation projects through Home Assistant.

Running Public Projects

SpeccyPaste, Website, Bots & Servers

2025 – Present

Expanded my home server to run public-facing projects including SpeccyPaste, my personal website, Minecraft servers, and Discord bots, with more projects planned ahead.